Modernising Operational Device Management to Ensure Airport Continuity
Airports are often measured by passenger numbers and on‑time performance, but behind the scenes, resilient operational technology is essential to keeping flights moving and terminals running safely.
At a major UK airport forming part of the national transport infrastructure, hundreds of operational devices support critical functions such as flight information displays, baggage handling, and terminal operations. Over time, the device management platform underpinning these systems had reached end of life, creating growing risk, complexity, and reliance on unsupported technology.
Platform Smart was engaged to support the transition to a modern operational device management framework. Working closely with IT and operational stakeholders, we assessed the existing estate, defined clear requirements, and delivered a carefully managed rollout that protected live operations while introducing standardisation and modern controls.
The result was a more resilient, visible, and scalable device management capability, reducing risk, simplifying support, and providing a strong foundation for the airport’s future operational needs.
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