Stabilising a Complex Master Data Management Programme Into a Live Operational Service
Large scale retail operations depend on accurate, well governed data to ensure consistency, efficiency, and reliable customer experiences across every location.
Behind the scenes, product data such as recipes and operational specifications must be managed with precision to support day to day delivery at scale.
At a leading UK based coffee retailer, a long running Master Data Management programme had been established to create a single source of truth for critical operational data. However, evolving requirements and a complex delivery landscape meant the programme required greater clarity and structure to move forward effectively.
Platform Smart was engaged to stabilise and progress the programme. Working closely with stakeholders and delivery partners, we re baselined the programme, strengthened governance, and supported the transition to a live operational service.
The outcome was a stable, structured MDM capability that provided a clear foundation for future development and improved visibility of core operational data.
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