Consolidating Fragmented Loyalty Systems into a Secure, Scalable Aviation Platform


Identity and access management sits at the core of enterprise security, but legacy directory structures often evolve into fragmented environments that are difficult to govern and scale.

In this organisation, a standalone Active Directory had developed alongside the wider enterprise identity platform, creating duplication, inconsistent access controls, and increased operational risk. With no clear view of dependencies across users, groups, permissions, and applications, the organisation faced uncertainty around the safest and most effective path to consolidation.

Platform Smart was engaged to undertake a structured discovery to assess the feasibility of integrating the standalone directory into the enterprise environment. Through detailed mapping of dependencies and identification of integration risks, we provided a clear, evidence based view of complexity and migration approach.

The outcome was a defined, risk informed strategy that enabled confident decision making, reduced security exposure, and established a clear foundation for a scalable identity consolidation programme.

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