Security Operations Review
SOLUTION: FLEXIBLE CONSULTANCY SERVICES
Sector: UTILITIES
Delivering actionable insights to strengthen SOC performance and operational resilience
The Client
A leading energy and services company delivers sustainable, affordable solutions while managing, distributing, and selling energy. It also provides services such as energy management and home maintenance, supporting customers and communities in the transition to a greener, net-zero future.
The Challenge
The client sought to enhance the effectiveness of their Security Operations Centre (SOC) following several years of development. The leadership team wanted an expert review to gain a clear, independent perspective on current operations and identify opportunities for improvement.
Platform Smart was engaged as a trusted partner, able to mobilise quickly and deliver a tailored assessment. Our team combined specialist SOC expertise with an understanding of the organisation’s context, ensuring the review was relevant, practical, and aligned with their specific needs. This approach provided insights that were immediately actionable, helping to build momentum for improvement while demonstrating the value of targeted, strategic change.
By blending credibility, agility, and bespoke solutions, Platform Smart enabled the company to enhance operational efficiency and resilience with confidence.
Platform Smart’s Solution Overview
Platform Smart addressed the challenge with a tailored, stakeholder-aligned framework, combining deep cybersecurity expertise with hands-on SOC experience. The approach included interviews, metrics analysis, and sampling incident responses to capture the full operational picture. A distinctive feature was the proactive, collaborative cadence, with findings shared twice weekly to enable immediate adjustments and continuous improvement. This method ensured the review was practical, actionable, and highly relevant to the organisation, providing clarity on current performance and opportunities for enhancement while reinforcing Platform Smart’s credibility and ability to deliver targeted, impactful solutions quickly.
The Outcome
The team conducted a formal, independent review of the SOC, quickly identifying both immediate enhancements and longer-term priorities. Early improvements, such as upgrading devices, delivered visible efficiency gains, while deeper insights into processes, guidelines, and team capability set the stage for sustained transformation. Throughout the engagement, findings were presented in a fact-based, structured framework, providing leadership with clear, actionable evidence. By blending quick wins with strategic recommendations, Platform Smart enabled the organisation to take confident, targeted steps and laid the foundation for ongoing SOC development, turning the review into a powerful tool for operational and strategic improvement.
Return On Investment
The review delivered a clear return on investment by strengthening the organisation’s ability to operate securely and efficiently. Addressing gaps in processes, guidelines, and team capability reduced operational risk and lowered the potential impact of security incidents. At the same time, better use of existing tools and technology enabled the organisation to gain more value from current investments and avoid unnecessary spend. Together with the immediate efficiency improvements and the stronger basis for confident decision making, these outcomes provided a balanced, tangible return that supports both short- and long-term priorities.
“We mobilised quickly and brought a deep understanding of the client’s environment. Our focus went beyond the brief to uncover underlying issues and provide insights that genuinely support their success. The review was actionable, credible and designed to strengthen and protect operations.”
Platform Smart Managing consultant
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