Cyber Training and Awareness
SOLUTION: FLEXIBLE CONSULTANCY SERVICES
Sector: UTILITIES
Driving innovation and sustainability in a rapidly evolving UK energy sector
The Client
The client is a leading UK energy and services company, this organisation operates across, electricity, gas, and renewable solutions. Serving millions of residential and business customers, it combines energy supply with smart home and energy management services. With a strong focus on innovation and sustainability, it navigates a rapidly evolving energy sector.
The Challenge
The client sought to strengthen its cyber awareness programme as part of a broader digital transformation. While previous initiatives had raised general awareness, evolving cyber threats required a more targeted and strategic approach. The organisation wanted expert support to design role-specific training, measure engagement and effectiveness through meaningful metrics, and promote a proactive culture of cyber responsibility. There was also a need for flexibility, with specialist expertise brought in without permanent recruitment. The challenge was to develop a solution that combined tailored learning, behavioural insights, and ongoing performance tracking to help employees understand and mitigate cyber risks effectively, ensuring the organisation was both resilient and prepared in dynamic threat landscape.
Platform Smart’s Solution Overview
Platform Smart assessed the organisation’s cyber awareness needs and developed targeted training tailored to different roles, including senior leaders and employees with critical access. In-person sessions reinforced practical understanding, while digital modules provided accessible learning for all staff. Engagement and risk behaviours were tracked through behavioural metrics and risk scoring, enabling ongoing optimisation.
The Outcome
The programme delivered a measurable improvement in cyber awareness across the organisation. Targeted training for employees with critical access strengthened and understanding of specific risks, while organisation-wide content reinforced general awareness. Metrics provided insight into engagement, risk behaviours, and progress, supporting ongoing optimisation. In-person sessions with senior leaders enhanced accountability and practical understanding. The client welcomed the results, highlighting the programme’s impact in reports to governance committees. By combining tailored learning, behavioural tracking, and consequence management, the initiative established a proactive, structured approach to cyber risk, enhancing resilience and readiness for evolving threats.
“During this engagement, the brief evolved rapidly. Platform Smart mobilised quickly, responding to immediate needs while aligning with the client in parallel. By partnering closely and adapting to the situation, the team protected the client’s interests and delivered the right outcomes efficiently, demonstrating flexibility, trust, and responsiveness.”
Platform Smart Managing consultant
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