vCISO Services


SOLUTION: FLEXIBLE CONSULTANCY SERVICES

Sector: PHARMACEUTICAL

Strengthening Compliance and Customer Confidence with Virtual CISO Expertise

The Client

The client is a growing multinational company managing several merged businesses under one parent organisation. Operating across multiple sectors in Europe and beyond, they face complex regulatory and contractual obligations. Ensuring strong security and compliance frameworks is essential to support growth, protect key customer relationships, and manage business risk effectively.

 
The Challenge

The client was in the process of bringing several organisations together under one parent company, creating the need for a unified and future-proof approach to security and compliance. The business needed to demonstrate adherence to rigorous regulatory and contractual requirements, including SOC 2 attestation for a major customer and ISO standards across its European operations.

To meet these obligations effectively, the client required dedicated leadership at board level and a clear strategy to manage cyber risk. The challenge was to establish a coherent security framework that aligned with business objectives, supported ongoing growth and enabled confidence with regulators, customers and stakeholders. Platform Smart was engaged to provide strategic guidance through a virtual CISO service, helping the client to define its security vision, strengthen governance and set the foundation for long-term resilience

Platform Smart’s Solution Overview

Platform Smart addressed the challenge by providing strategic security leadership through its virtual CISO service. The team began by assessing the client’s architecture and current security posture, before defining a long-term vision and strategy aligned to business objectives. A clear roadmap was established to guide progress, with immediate priorities focused on achieving SOC 2 attestation and strengthening compliance frameworks. Throughout the engagement, Platform Smart offered expert consultancy and oversight, ensuring the client had the clarity, confidence and governance needed to meet regulatory obligations and lay the foundation for sustainable security maturity.

The Outcome

The project delivered a clear strategic direction for the client’s security and compliance journey, supported by a detailed understanding of the investment required and the resulting reduction in business risk. Platform Smart’s guidance enabled the organisation to align with regulatory expectations and operate confidently within its defined risk tolerances. A key milestone was the successful achievement of SOC 2 attestation, a contractual requirement for a major customer. This not only ensured compliance but also secured the continuity of a critical client relationship, strengthening the organisation’s position for sustainable growth and future security maturity.

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“Platform Smart brought clarity and direction at a critical stage for the client. By acting as a virtual CISO, we provided the strategic leadership needed to reduce risk and achieve SOC 2 attestation. This not only strengthened the client’s security posture but also safeguarded a key customer relationship, ensuring the business could move forward with confidence.”

Platform Smart Managing consultant

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