How Do You Collaborate with Partners to Enhance Internal Capability Effectively?
We recently interviewed Benson Ince, one of our Managing Consultants, to hear his views on how organisations can strengthen their internal skillsets through collaboration.
Benson has spent years working alongside delivery teams and helping build capability from within. What follows is a reflection of his approach, drawn from direct experience. His advice focuses on what it really takes to work with partners in a way that delivers immediate results while also supporting sustainable growth.
What Should You Clarify at the Start of a Partnership?
Benson Ince: “Every meaningful partnership begins with a shared understanding of what it is there to achieve. I always ask early on whether the organisation needs short-term support to scale up delivery or whether the goal is to strengthen long-term internal capability.
That distinction is important. Without it, there is a risk of drifting into delivery without real purpose. By clearly defining the intent from the beginning, we can align expectations and ensure the partnership stays focused.
Clarity at the outset gives structure to everything that follows. It also makes it easier to adapt as things change, because both sides understand what the original purpose was and can return to that as a point of reference.”
Between 60–70% of business partnerships fail due to misalignment or unclear objectives (Harvard Business Review).
How Do You Go Beyond Simply Adding More Capacity?
Benson Ince: “It is common for organisations to think of partnerships in terms of filling resourcing gaps. While additional capacity is often needed, that alone is not enough to create lasting value.
I believe in embedding our people directly into teams and working alongside them. This is where real collaboration takes place. It allows for meaningful knowledge sharing, closer alignment and joint ownership of outcomes.
When this approach is applied well, the client team grows stronger and more confident through the process.”
84% of executives say ecosystems and partnerships are critical to their strategy (Accenture).
Why Is Trust the Foundation of Effective Partnerships?
Benson Ince: “Trust is what holds a partnership together. It cannot be rushed, and it is not built on capability alone. It comes from being consistent, communicating clearly and following through on commitments.
I always make space for honest conversations. That includes talking openly about what is going well and what is not. If something is off track, it is far better to address it early rather than allow silence to create a disconnect.
When trust is present, partnerships begin to feel like a natural extension of the internal team. This environment enables people to speak openly, share risks and respond flexibly as circumstances evolve”
Organisations that measure trust at the board level are three times more likely to report stronger profits. High-trust workplaces see around 17% higher productivity (Harvard Business Review).
How Can You Leave a Lasting Legacy?
Benson Ince: “In some situations, we are brought in to deliver a specific outcome within a defined timeframe. That short-term focus is completely valid. However, I always look for ways to leave something behind that continues to add value.
That might be better tools, more confident individuals or simply greater clarity on how to handle similar challenges in the future. Every engagement is an opportunity to contribute to something longer lasting than the task at hand.
In our work, the most rewarding outcomes are those where the organisation is in a stronger position after we have stepped away.”
Final Thoughts:
Working with partners to enhance internal capability involves far more than supplying extra capacity. It requires clear intent, embedded collaboration and mutual trust.
The most effective partnerships are those that deliver immediate results while also contributing to long-term growth. When both sides are committed to building that kind of relationship, the impact lasts well beyond the delivery itself.
If you are looking for support to strengthen your internal capability, we are always happy to help. Whether the need is for focused delivery or longer-term capability building, Platform Smart work alongside organisations to shape an approach that fits.
Learn more about how Platform Smart can support your organisation by emailing us here or sign up for updates
