Network Assessment Review
SOLUTION: FLEXIBLE CONSULTANCY SERVICES
Sector: FINANCIAL SERVICES
Turning an IT Outage into Insight: Assessment Drives Resilience and Clarity
The Client
The client is a well-established organisation in the financial sector, delivering essential services to a broad customer base. With a large operational footprint and a reputation built on trust, it relies on resilient technology and secure infrastructure to maintain seamless service and meet the expectations of its customers.
The Challenge
The client experienced a critical outage that took its entire IT estate offline for a full operational day. With core services unavailable, the event exposed a major vulnerability in the resilience of their infrastructure. Although much of the estate had strong redundancy, the central network that connected everything together had no disaster recovery or failover capability. A single error during a routine upgrade was enough to disrupt operations end to end.
The challenge extended beyond technology. Problem-solving was often focused on isolated incidents rather than the bigger picture, making it difficult to spot risks across the wider estate. Architectural responsibilities had also been assigned without the necessary preparation, limiting the effectiveness of design decisions. Together, these factors created a situation where one technical misstep carried disproportionate impact, underlining the need for a more holistic and integrated approach.
Platform Smart’s Solution Overview
The team at Platform Smart conducted a thorough assessment of the client’s IT estate, reviewing infrastructure, architecture, and processes in the context of business priorities. The approach focused on understanding the factors that influenced operational continuity and identifying opportunities to enhance resilience. By providing an independent perspective, the team highlighted how systems and processes interconnect and where improvements could deliver the greatest benefit. The assessment established a clear baseline, giving the client insight to strengthen their technology framework and supporting informed decision-making for future initiatives.
The Outcome
The assessment gave the client a clear view of their IT estate and the factors affecting operational continuity. It highlighted how architecture, processes, and operating practices align with business priorities and identified opportunities to enhance resilience. By mapping technology decisions across the estate, the team clarified system interdependencies and potential risks. The independent perspective delivered actionable insights, enabling the client to make informed decisions and strengthen their technology framework. This foundation supports future improvements and gives the client confidence in managing their IT environment proactively.
“Through this assessment, the team was able to highlight how the client’s technology and business priorities connect, revealing opportunities to strengthen resilience. Bringing an independent perspective allowed us to provide clarity on interdependencies and deliver insights that support confident, informed decision-making.”
Platform Smart Managing consultant
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